FAQ about Custom T-Shirts and Other Products
How do I place a custom order?
You can place a custom order by e-mail. For more detailed information on placing a custom order email Info@KultCouture.com.
How do I pay for my order?
Payments can be made in the form of credit card (Visa, MasterCard, American Express and Discover). You can phone, fax, or e-mail your credit card information to us. Purchase Order payment is available to certain firms and organizations and is handled by written agreement and offered at our discretion. Note that all of our prices are discounted for cash payment.
Credit card sales will be assessed the current charge imposed by the credit card companies.
How long does it take to receive my order? Are rush orders accepted?
It depends on what you are ordering. The typical production time for most custom printed products is 1 week. We offer rush service with shipping in as little as two days on many items Please e-mail or call us for availability of this service. If you have a specific date to have your garments in hand, please supply your sales representative with that date.
Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if you place your order by e-mail and online order form. Custom orders will not be processed without the required payment.
Will I be notified after my order has shipped?
On all orders you will receive an e-mail notification with details of your shipment. We will also call and notify you of any money due for the balance which is given to the UPS driver. Checks are to be made out to Kulture Couture Shirts. On orders that are not produced in our shop (mostly promotional products, e.g.: mugs, plastic bottles, steins, etc.) you will not receive a shipment notification. However, we will be happy to obtain the shipment tracking number(s) on these items for you after your order shipped, if you request it.
Do you take overseas orders?
Sorry, we are not geared to take orders out of the United States. We are working on this at the moment.
What kind of artwork files do you accept?
We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .ai, (Adobe Illustrator), EPS, PNG & SVG.
How do I get my artwork to you?
You can email your art to us (please keep the file size under 10 mb). Send to Info@KultCouture.com
My artwork needs some "touch-up." Is there a charge for that?
Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design will require. Our customer department can supply you with more information and pricing.
I don’t have a design. Is there a charge to make a design for me?
It depends. We offer free of charge art services, including text only designs, custom personalization to a design on our website. If you want us to create a custom design for you based on your ideas or sketches, there will be a charge. Note that this is normally done for orders over 50 pcs since the cost for art is relatively expensive. For more information and pricing, email Info@KultCouture.com
GARMENT SIZES/COLORS FAQ:
Do you offer "youth" sizes?
Yes. We offer youth x-small (2-4) small (6-8), youth medium (10-12), and youth large (14-16). We also stock infant lap shoulder tees.
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in these size shirts. E-mail for availability.
Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the logo or design is made to fit the smallest garment so you may not want to add one size 2-4 when the balance of your order is adult sizes. You do not have to order in pre-set dozens per size. Order exactly what you need.
Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location on all of the shirts. The price that you would pay for each garment is determined by the total number of shirts in your order.
What is the largest size that can be printed on a T-Shirt?
The maximum image depends on the shirt size and location of the design. Email Info@KultCouture.com for more information.
I already have shirts. Will you print on them?
Yes. Please email us for information.
Do you sell transfers that I can apply on my own shirts?
No we do not. Our transfers are made to be affixed with high pressure machinery which is not available to the general public.
Do you have a guarantee on the products that you sell?
Our guarantee policy is very simple.
If we make a mistake on your order or the product is materially defective, we will refund your money for the entire order or replace the product.
Where is Kulture Couture Shirts / Apparel Printing located?
Our production facility is in the Sunrise Area of Broward, in Florida
How long has Kulture Couture Shirts been in business?
We have been in business since 2017.
Do the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price.
If there is a problem with my order, what do I do?
You should contact us immediately by phone by e-mail. We want to help you resolve the problem as quickly and effectively as possible.