Terms & Conditions
By visiting, viewing, and purchasing from our website you agree to the following terms and conditions.
Return Policy
Our return policy is EXCHANGES ONLY or store credit. If you wish to return an item, you must email us for a return authorization, and the item or items will need to be shipped back to us within 5 days of receipt, no exceptions. We do not credit for initial shipping charges, and the customer is responsible for the shipping charges for any returns as well as any subsequent orders resulting from exchange or store credit. All sales are Final for custom design orders.
Any claims for damaged merchandise must be reported within 3 days of receipt of order via phone or email.
If you suspect your transfer is defective, please contact first. Defective transfers may be returned for a replacement only, but this is first subject to management's approval. We usually send a bag of replacement stones with your transfer so we do not consider things such as a mismatched or missing stone as a defect. We cannot be responsible for misapplication of transfers. Please note that rhinestones will not adhere to materials that have been treated for wrinkle or stain resistance, have moisture or dry wick technology, sizing treatment, or preservative treatment. Check with the manufacturer if you are unsure whether your garment has been pretreated with anything before applying. If you are having difficulty applying your transfer, email Info@Kultureph.com us, and we will gladly walk you through it and offer advice to what you may be doing wrong.
Shipping Terms
Your order will ship within 1-3 business days, unless it is a custom order. If we are out of stock on item, we will contact you via email.
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